Privacy Policy

Introduction

Welcome to ERGN.online, operated by XOLCYON COMPANY LTD (“XOLCYON”, “we”, “us”, or “our”).

XOLCYON is a social organization established in June 2022 with the mission of promoting spiritual elevation and human well-being.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use our website:

Website: ERGN.online

By using our website, services, products, or programs, you consent to the collection and use of information as described in this Privacy Policy.

Our Privacy Commitment

We are committed to protecting the privacy, confidentiality, accuracy, and security of your personal information.

We collect, use, and disclose personal information responsibly and only as necessary to provide our services, operate our website, comply with legal obligations, and improve user experience.

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

Information We Collect

Personal Information

  • Name
  • Email address
  • Mailing address
  • Telephone number
  • Account information
  • Payment information (processed securely by third-party payment providers)
  • Information submitted through contact forms
  • Comments and feedback
  • Customer support communications

Lifestyle Information

  • Bio
  • Hobbies
  • Smoking information

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referring website
  • Pages visited
  • Date and time of visits
  • Usage and interaction data

Account Information

If you create an account on our website, we may store:

  • Username
  • Account preferences
  • Login history
  • User-generated content
  • Profile information

Why We Collect Personal Information

We collect personal information to:

  • Provide products and services you request.
  • Process orders and payments.
  • Create and manage user accounts.
  • Communicate with you regarding your purchases.
  • Respond to inquiries and support requests.
  • Improve website functionality and user experience.
  • Prevent fraud and unauthorized activity.
  • Comply with legal and regulatory obligations.
  • Send newsletters, promotional communications, or updates when permitted by law or with your consent.

We collect only the information reasonably necessary for these purposes.

Consent

By providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal, contractual, or operational limitations.

Please note that withdrawing consent may limit our ability to provide certain products, services, or features.

Comments

When visitors leave comments on our website, we collect:

  • Information entered in the comment form;
  • The visitor’s IP address;
  • Browser user agent information.

This information is collected to help detect spam and maintain website security.

An anonymized hash generated from your email address may be provided to the Gravatar service to determine whether you use that service.

After approval, your profile picture may become publicly visible alongside your comment.

Media Uploads

If you upload images or media files to the website, you should avoid uploading files containing embedded location information (EXIF GPS data).

Visitors may be able to download and extract location information from publicly available images posted on the website.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, security, and user experience.

Cookies are small files stored on your device that help us recognize users and remember preferences.

Comment Cookies

When you leave a comment, you may choose to save:

  • Your name
  • Email address
  • Website

These cookies may remain active for up to one year.

Login Cookies

When you log in:

  • Temporary cookies verify browser compatibility.
  • Login cookies may remain active for up to two days.
  • “Remember Me” functionality may extend login persistence up to two weeks.
  • Screen preference cookies may remain active for up to one year.

Publishing Cookies

If you edit or publish content, an additional cookie may be stored in your browser containing the post identifier of the content edited. This cookie expires after one day.

Managing Cookies

Most browsers automatically accept cookies.

You may configure your browser to:

  • Block cookies;
  • Delete cookies;
  • Notify you before accepting cookies.

Disabling cookies may affect certain website features and functionality.

Embedded Content from Third-Party Websites

Pages or articles on our website may include embedded content such as:

  • Videos
  • Images
  • Articles
  • Social media content

Embedded content behaves exactly as if you visited the originating website.

These third-party websites may:

  • Collect personal information;
  • Use cookies;
  • Employ tracking technologies;
  • Monitor interactions with embedded content.

We encourage you to review the privacy policies of those third-party providers.

How We Use Your Information

We may use collected information to:

  • Deliver products and services;
  • Manage accounts;
  • Process transactions;
  • Verify identity;
  • Communicate with users;
  • Improve website performance;
  • Personalize user experience;
  • Prevent fraud and abuse;
  • Analyze website usage;
  • Comply with applicable laws and regulations.

We will not sell your personal information.

Sharing and Disclosure of Information

We may share personal information only when necessary:

Service Providers

We may share information with trusted third-party providers that assist with:

  • Payment processing;
  • Website hosting;
  • Email delivery;
  • Security monitoring;
  • Analytics;
  • Customer support.

Legal Requirements

We may disclose information:

  • To comply with legal obligations;
  • In response to lawful requests from authorities;
  • To protect our rights, users, property, or security;
  • To investigate fraud or unauthorized activity.

Password Reset Requests

If you request a password reset, your IP address may be included in the password reset email for security purposes.

Payment Security

We accept various payment methods, including:

  • Credit and debit cards;
  • Bank transfers;
  • Juice;
  • Other approved payment methods.

All payment transactions are protected using SSL (Secure Socket Layer) encryption technology.

Payments on ERGN.online are processed through MIPS MyPay, a PCI-compliant payment ecosystem.

We do not store complete payment card information on our servers.

When you choose an online card payment option, payment information is processed securely through the payment gateway infrastructure of The Mauritius Commercial Bank Ltd (MCB) and its authorized payment processing partners.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide services;
  • Fulfill contractual obligations;
  • Resolve disputes;
  • Enforce agreements;
  • Meet legal, financial, regulatory, or security requirements.

Comments

Comments and related metadata may be retained indefinitely to facilitate follow-up interactions and automated moderation.

User Accounts

Account information is retained while an account remains active and as otherwise required by law or legitimate business purposes.

Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Request deletion of personal information;
  • Withdraw consent where applicable;
  • Request a copy of personal information we hold about you;
  • Object to certain processing activities.

We may decline requests where retention is required for:

  • Legal obligations;
  • Security purposes;
  • Fraud prevention;
  • Legitimate business interests.

Accessing or Updating Your Information

Registered users may review and update certain account information directly through their account settings.

You may also contact us to:

  • Correct inaccurate information;
  • Update personal details;
  • Request deletion where permitted by law.

Security Measures

We take reasonable steps to protect personal information through:

  • SSL encryption;
  • Secure servers;
  • Access controls;
  • Security monitoring;
  • Administrative safeguards;
  • Technical protections against unauthorized access.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for:

  • The content of third-party websites;
  • Their privacy practices;
  • Their security practices.

Once you leave our website, this Privacy Policy no longer applies.

We encourage you to review the privacy policies of all websites you visit.

Children's Privacy and Early Education

Our website and services are also directed towards children and young people under the age of 18 as part of our Early Education initiatives.

Our mission is to provide educational resources, guidance, and support that help children develop healthy habits, make informed decisions, improve their overall well-being, and prepare themselves to become drug-free individuals. We strongly believe that educating children from an early age empowers them to make positive life choices, and that by investing in their knowledge, health, and well-being today, we are helping to build a stronger, healthier, and better society for generations to come.

Through our programmes, we aim to educate children about the risks associated with smoking, tobacco, drugs, and other harmful substances, while providing them with the knowledge, resources, and tools needed to make positive choices and lead healthier lives.

As part of these efforts, we also support children who have been impacted by smoking or tobacco use by providing age-appropriate educational materials, resources, and tools designed to help them understand the risks of smoking and support them in their journey to quit or avoid tobacco use.

We may collect personal information from children in connection with our educational programmes and services.

Where required by applicable law, we obtain appropriate consent or authorisation from a parent, legal guardian, or other person responsible for the child.

If we become aware that personal information has been collected from a child without the appropriate authorisation of their parent, legal guardian, or person responsible for the child, we will take reasonable steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, regulatory, or technological changes.

Updates will be posted on this page with a revised effective date.

Your continued use of our website after changes are posted constitutes acceptance of those changes.

Contact Information

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us:

XOLCYON COMPANY LTD

Email: [email protected]

Contact Page: Contact Us

Last Updated: 07th September 2026

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