Help, FAQ & Assistance
Find answers, helpful guidance, and practical support to make the most of your ERGN experience.
Frequently Asked Questions
Find the answers and guidance you need. Explore the topics below and select any question to learn more.
What is XOLCYON?
XOLCYON is the company that develops and maintains the EASY-REWARD products.
You can find more information about XOLCYON at our About Us page.
How do I contact XOLCYON?
You can send us a message through our contact form and our team will get back to you asap.
What is ERGN?
Why should I choose ERGN?
ERGN is the world’s leading quit-smoking support system, built around the proven EASY-REWARD Quit Smoking System and supported by a unique global network dedicated to helping people quit smoking successfully and permanently. ERGN combines:
- The EASY-REWARD Main Quit Smoking Course
- EASY-REWARD Short Courses
- The ERGN Club Community
- 24×7 Live AI Support Assistance
- The ERGN Ambassador Program
- Ongoing motivation and encouragement
Together, these features provide a complete support system designed to help smokers quit smoking, stay smoke-free, and build a healthier, happier future.
How do I Register an account with ERGN?
To register a new account with ERGN:
- Click on menu item [My Account] > [Register]
- Choose your desired Membership Type.
- Click on [SIGN UP]
- Fill the registration form.
- Click on [Sign Up]
How do I Log In to ERGN?
To Log In to ERGN:
- Click on menu item [My Account] > [Log In]
- Enter your Username and Password
- Click on [Log In]
Note: If you are having issues logging in, please refer to help topic [I’m having issues logging in]
I'm having issues logging in
If you’ve forgotten your password, please refer to help topic [I forgot my password / I want to reset my password] for more information on how to reset your password.
If you are still experiencing issues to log in after a password reset, please send us a message through our contact form and our team will get back to you asap.
I forgot my password / I want to reset my password
If you’ve forgotten your password or want to reset your password:
- Click on menu item [My Account] > [Reset Password]
- Enter your user name or email address.
- Click on [Request Password Reset]
An email will be sent to you to reset your password.
If you are experiencing issues to log in after a password reset, please send us a message through our contact form and our team will get back to you asap.
How do I change my password?
To change your password, you must be logged in.
- Click on menu item [My Account] > [Change Password]
- Enter your new password twice and click on [Update Password]
Can people from any country join ERGN?
Is there an age range to join ERGN?
No. ERGN welcomes people of all ages, including adults, veterans, teenagers, and children.
We believe that the earlier people become aware of the dangers and disadvantages of smoking, drugs, and addiction, the better it is for their health, well-being, and future.
Through education, support, and empowerment, ERGN helps individuals at every stage of life make informed decisions, develop healthy habits, and overcome harmful addictions.
ERGN provides engaging and age-appropriate educational programs that teach the risks of smoking and drug use while encouraging positive lifestyle choices.
Adults, veterans, teenagers, and children, can benefit from ERGN’s proven quit-smoking system, supportive community, educational resources, and ongoing guidance to help them achieve and maintain a smoke-free life.
Is ERGN appropriate for teenagers and children?
Absolutely.
Educating Children and Teenagers for a Smoke-Free Future
ERGN welcomes people of all ages, including children and teenagers, and believes that early education is essential in building a healthier future.
By helping young people understand the dangers and disadvantages of smoking, drug use, and addiction from an early age, ERGN empowers them to make informed decisions, develop positive habits, and resist harmful influences.
Through engaging and age-appropriate educational programs, children and teenagers learn about the negative effects of tobacco, drugs, and addiction while gaining the confidence to promote healthy lifestyles within their families and communities.
As part of their mission, ERGN Ambassadors are encouraged to visit schools, educational institutions, and youth organizations to educate children and teenagers about the dangers and disadvantages of smoking, vaping, drug use, and addiction. Through awareness presentations, educational activities, and positive role modelling, Ambassadors help inspire young people to make healthy choices and avoid behaviors that can negatively impact their future.
By encouraging children and teenagers to share this knowledge with parents, relatives, and friends, ERGN inspires positive change beyond the classroom and helps spread awareness throughout the community.
Through education, awareness, and empowerment, ERGN is committed to helping create a healthier, safer, smoke-free, and drug-free society for current and future generations.
How do I update my Profile, Photo, Bio?
You can update your Profile, Photo, Bio by going to Menu [My Account > Account > My Profile]
What is the difference between the Basic / Premium / Platinum Memberships?
Basic Membership
The Basic Membership is a great starting point for anyone who wants to get started with quitting smoking or improving their overall health. With this membership, you’ll get access to:
- Access to EASY-REWARD Club & Community Area
- Messaging Features
- Access to Members & Ambassadors Directory
- Access to Group Chats
Premium Membership
The Premium Membership takes the Basic Membership to the next level. With this membership, you’ll get access to:
- Access to EASY-REWARD Main Course
- Access to all EASY-REWARD Short Courses
- Access to EASY-REWARD Club & Community Area
- Messaging Features
- Access to Members & Ambassadors Directory
- Access to Group Chats
Platinum Membership
The Platinum Membership is the highest Membership level. With this membership, you’ll get access to:
- 24×7 Live AI Support Assistance
- Access to EASY-REWARD Main Course
- Access to all EASY-REWARD Short Courses
- Access to EASY-REWARD Club & Community Area
- Messaging Features
- Access to Members & Ambassadors Directory
- Access to Group Chats
What is the EASY-REWARD Quit Smoking System?
In what format is the Easy-Reward Quit Smoking System available?
The Easy-Reward System is available in the following formats:
- The online [EASY-REWARD Main Course]
- The print book version that can be ordered from the [ERGN Store]
How do I get started?
What EASY-REWARD courses are available?
ERGN offers two sets of EASY-REWARD courses:
The EASY-REWARD Main Quit Smoking Course
- A comprehensive step-by-step program designed to help smokers quit smoking for life.
EASY-REWARD Short Courses
- A collection of focused courses covering specific topics related to smoking cessation, motivation, personal development, health, and maintaining a smoke-free lifestyle.
Together, these courses provide members with practical knowledge and ongoing support throughout their quit-smoking journey.
Kick-off Your Project Today
Don't wait any longer. Invest in Your Health, Wealth, Happiness, Freedom, and Future. The time to quit smoking is now. Don’t wait for the “right time” or the “perfect moment.” We invite you strongly to consider a Premium or Platinum Membership for full access to All EASY-REWARD Courses and your 24x7 Live AI Support Assistant designed to help you achieve lasting success. Start your journey to a smoke-free life today.
What is the ERGN Club?
What is the 24x7 Live AI Support Assistance?
How does the 24x7 Live AI Support Assistance help during cravings?
How can ERGN help me quit smoking?
ERGN brings together evidence-based smoking cessation methods, engaging educational content, peer support, and innovative AI technology to help individuals break free from nicotine addiction. Our mission is to make the journey to a smoke-free life simpler, more rewarding, and sustainable.
By combining education, motivation, community support, and the EASY-REWARD system, ERGN empowers members to achieve lasting recovery while creating healthier, stronger communities worldwide.
Kick-off Your Project Today
Don't wait any longer. Invest in Your Health, Wealth, Happiness, Freedom, and Future. The time to quit smoking is now. Don’t wait for the “right time” or the “perfect moment.” We invite you strongly to consider a Premium or Platinum Membership for full access to All EASY-REWARD Courses and your 24x7 Live AI Support Assistant designed to help you achieve lasting success. Start your journey to a smoke-free life today.
How can the EASY-REWARD System help me manage my cravings?
The EASY-REWARD System is designed to help you manage cravings without relying on willpower alone—because let’s be honest, willpower fades, but strategy lasts. Here’s how it works for cravings specifically:
1. Rewiring Your Brain’s Response
Cravings feel overwhelming because your brain associates smoking with relief, relaxation, or even reward. EASY-REWARD helps you dismantle that illusion by:
- Exposing the truth: Smoking doesn’t actually solve stress or boredom—it just feels like it does in the moment. The system teaches you to recognize that cravings are temporary (they peak at 3–5 minutes!) and not a sign you “need” a cigarette.
- Replacing the ritual: Instead of reaching for a cigarette, you’ll learn to swap the habit with something that truly serves you—like deep breathing, a quick walk, or even just sipping water. Over time, your brain starts to crave those healthier actions instead.
2. The “5 Strong Responses” to Cravings
This is one of the most powerful tools in the system. When a craving hits, you’ll have five clear, rational arguments ready to counter it. For example:
- “This craving is temporary—I’ve survived 100% of them so far.”
- “Smoking doesn’t fix stress; it just masks it. I’m stronger than this urge.”
- “I’m not giving up anything—I’m gaining freedom, health, and money.”
These responses shift your focus from deprivation (“I can’t smoke”) to empowerment (“I choose not to smoke”). You can dive deeper into this in the Five Strong Responses to Cigarette Cravings course.
3. The “Preparation Phase” (Before Your Quit Date)
This is where you build your craving-defense toolkit before you even quit. You’ll:
- Identify your triggers: Do cravings hit after meals, during stress, or with coffee? EASY-REWARD helps you spot patterns so you can plan ahead.
- Practice “sitting with discomfort”: Cravings feel urgent, but they’re just sensations—they pass. The system teaches you to observe them without acting, which weakens their power over time.
- Create a “craving emergency kit”: This could include sugar-free gum, a stress ball, or a playlist of uplifting songs. Having a plan makes cravings feel less scary.
4. The “Transition Phase” (After Your Last Cigarette)
Once you quit, the system guides you through daily exercises to reinforce your smoke-free identity. For example:
- Celebrating small wins: Every craving you overcome is proof of your strength. The system encourages you to acknowledge and reward yourself for these moments.
- Reframing your thoughts: Instead of thinking, “I’m missing out on smoking,” you’ll learn to think, “I’m gaining so much more without it.” This shift is key to long-term success.
- Building a support network: Whether it’s the ERGN Club or sharing your progress with friends, having people cheer you on makes cravings feel less isolating.
5. The “Post-Transition Phase” (Long-Term Success)
Cravings don’t disappear overnight, but with EASY-REWARD, they do become weaker and less frequent. The system helps you:
- Stay vigilant without obsession: You’ll learn to recognize when a craving is a real threat (rare!) or just a passing thought.
- Focus on the rewards: The system keeps you connected to your “why”—like saving money, breathing easier, or setting an example for loved ones. When cravings hit, you’ll remind yourself: “This is worth it.”
- Become an ambassador for others: Once you’ve mastered cravings, you can share your strategies with others who are just starting out (which is a huge confidence booster!).
A Quick Exercise to Try Now
Next time a craving hits (or even just the thought of one), try this:
- Pause and breathe: Take three slow, deep breaths. This interrupts the automatic “reach for a cigarette” response.
- Ask yourself: “What am I really craving right now? Is it nicotine, or is it stress relief, boredom, or habit?”
- Replace it: If it’s stress, try a 1-minute stretch. If it’s boredom, text a friend. If it’s habit, chew gum or sip tea.
This is a small taste of how EASY-REWARD turns cravings into opportunities to prove your strength.
Where to Start
If you’re ready to dive in, I’d recommend:
- The EASY-REWARD Main Course: This walks you through the entire system step by step.
- Course Five Strong Responses to Cravings: This is your craving-crushing cheat sheet.
- The ERGN Club: This is where you’ll find community support when cravings feel tough.
Remember This
Cravings are not a sign of weakness—they’re a sign that your body is healing. Every time you overcome one, you’re proving to yourself that you’re in control. The EASY-REWARD System isn’t about fighting cravings; it’s about outsmarting them so they lose their power over you.
Kick-off Your Project Today
Don't wait any longer. Invest in Your Health, Wealth, Happiness, Freedom, and Future. The time to quit smoking is now. Don’t wait for the “right time” or the “perfect moment.” We invite you strongly to consider a Premium or Platinum Membership for full access to All EASY-REWARD Courses and your 24x7 Live AI Support Assistant designed to help you achieve lasting success. Start your journey to a smoke-free life today.
Is ERGN suitable for long-term smokers?
Kick-off Your Project Today
Don't wait any longer. Invest in Your Health, Wealth, Happiness, Freedom, and Future. The time to quit smoking is now. Don’t wait for the “right time” or the “perfect moment.” We invite you strongly to consider a Premium or Platinum Membership for full access to All EASY-REWARD Courses and your 24x7 Live AI Support Assistant designed to help you achieve lasting success. Start your journey to a smoke-free life today.
What are the benefits of quitting smoking?
Kick-off Your Project Today
Don't wait any longer. Invest in Your Health, Wealth, Happiness, Freedom, and Future. The time to quit smoking is now. Don’t wait for the “right time” or the “perfect moment.” We invite you strongly to consider a Premium or Platinum Membership for full access to All EASY-REWARD Courses and your 24x7 Live AI Support Assistant designed to help you achieve lasting success. Start your journey to a smoke-free life today.
What happens after I quit smoking?
Kick-off Your Project Today
Don't wait any longer. Invest in Your Health, Wealth, Happiness, Freedom, and Future. The time to quit smoking is now. Don’t wait for the “right time” or the “perfect moment.” We invite you strongly to consider a Premium or Platinum Membership for full access to All EASY-REWARD Courses and your 24x7 Live AI Support Assistant designed to help you achieve lasting success. Start your journey to a smoke-free life today.
What is the ERGN Ambassador Program?
What are ERGN Ambassadors?
Who can become an ERGN Ambassador?
How can I obtain a copy of my receipt?
To obtain a copy of your receipt:
- Go to [Menu > My Account > Account]
- Select the [Payments] menu item
- Click on the 3 vertical dots
- Click on [PDF]
Am I entitled to a refund?
Per our Terms & Conditions
All sales are final.
Due to the digital nature of our products and the immediate access provided upon purchase, we do not offer refunds, exchanges, credits, or cancellations after payment has been processed.
By purchasing any product or service from us, you expressly acknowledge and agree to our No Refund Policy.
If you require clarification before purchasing, please contact us prior to completing your order.
Can't find what you are looking for?
You can send us a message through our contact form and our team will get back to you asap.